FIT KING aims to provide the best quality product, on-time delivery, and Lifetime limited support.
If you want to return the product, contact us at firstname.lastname@example.org first. We will give you the return address. Do not return the goods yourself before we give the correct return address, and the return tracking number MUST be provided. Otherwise, the return will not be supported and we cannot make a refund.
We do not accept any returned merchandise shipped out over 30-day from the shipping date.
Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through FIT KING's online stores, please contact retailers for refunds.
Our Refund Situation
Eligible for refund:
1. Product problem
We focus on providing you with high-quality goods. However, if the goods you receive do not match the goods you ordered or the product has quality problems. We will process the refund request within3 working days.
For quality problems or problems caused by our faults: First, you need to submit evidence, video or images about the product to email@example.com, please include your order number in the email. Secondly, the returned product must be sent back to our warehouse, where we will sign and submit it to our after-sales team for processing.
2. Out of stock
If the goods you have purchased cannot be shipped due to a lack of stock, we will contact you via email. We will provide you with the option of refunding or waiting for inventory.
3. Remote areas
Due to some remote areas and military locations, we are unable to ship and deliver. We will communicate with you by email as soon as possible, and we will provide you with a refund.
Products showing malicious physical damage will not be acceptable
Any other defects that are not caused by workmanship or product quality
Items that have expired their warranty period are not acceptable for a return&refund
Free products are not acceptable for any return or refund
Purchases from the illegitimate resources are not acceptable for any return or refund
A tracking number of the return must be provided
We will notify you after receiving and checking your return, and let you know if the refund is approved. If approved, you will be automatically refunded via the original payment method. Remember, your bank or credit card company may also take 3-5 business days to process and mail the refund.
Regarding The Refund Process:
When you meet the above refund conditions:
Please contact our customer service at firstname.lastname@example.org as soon as possible, our team will reply to you within 1-3 business days;
The order number needs to be provided to us;
Provide sufficient evidence to prove that there is a problem with the product or other related evidence. For specific questions, please consult customer service;
After confirming that the goods can be returned, we will confirm the return address and recipient information to you (important);
It is necessary for us to check the quality of the returned goods;
If the wrong product is returned or not returned, you will not get a refund;
We will notify you after receiving and checking your return whether the refund was successful.
Eligible for return:
Your product must be in the same condition as when you received it, unworn or unused, and must include all original packaging materials, manuals, and accessories;
Provide a receipt or proof of purchase, (screenshot of the order)
All returns must be made within 30 days of receipt of the products
About The Return Process:
When you meet the above return conditions:
To start returning, please contact our customer service at email@example.com as soon as possible, our team will reply to you within 1-3 working days;
We do not accept items sent back to us without prior request for return;
We will inform you of the return address and return information. and instructions on how to send the package.
Please fill in the correct return recipient address and recipient information, otherwise, we will not be able to receive the return
Cash on delivery is not supported, please pay the freight in advance
We recommend using the original box or envelope that came with the product as a return package to avoid additional return shipping costs.
We are not able to exchange or return products with no physical flaws.
For non-quality issues, that is, if you are just not satisfied with it/buy it wrong, exchange or return is not allowed. If you have any confusion or problems with using our products, please do not hesitate to consult our customer service at firstname.lastname@example.org.
For quality issues, if you want to exchange the goods, our team will process them for you as soon as possible after confirming the evidence you submitted.
About Return Shipping fee:
We'll cover the return shipping fee if:
The wrong product was shipped
Arrived with missing parts
If the device is defective within 30 days
Other problems caused by our faults
You'll need to pay the return shipping fee if:
If you are not completely satisfied with your purchase
Unwanted or mistakenly purchase
Please don’t forget to provide the following information in your email:
Your order number
Pictures and videos that prove that the product is defective or problematic
The model number/product link of the item you want to change
** For purchases on other platforms, instead of our official stores, any question about return or refund, please contact the corresponding customer service to get help. You could also contact us and we’d love to help you reach out to the correct platform.
** If you have any questions about our return policy, please email us at email@example.com.