1. How long does it take to receive my order?
Your order should be received within 3-7 business days, and you will receive an email notification when your order ships. Please check“Shipping Policy” for additional info.
2. What’s the status of my order?
- You can check the status on the "My Orders" page
- Shipped: Once your order is shipped, you will receive an email from us. In this email, there is the tracking information for your packages as well as the website on which you can trace your order at. Tracking information is also available on your Order Details page.
Note: If you can't find any information, please contact customer service email firstname.lastname@example.org to get the latest order information!
3. How do I return the order?
You can return your order within 30 days from the time your place your order. Please refer to“Return Policy” for more details.
1. Can I edit or cancel the order?
If your order is confirmed, you cannot edit or cancel the order by yourself. If you want to cancel the order within 24 after placing the order, please contact us at email@example.com, we will edit or cancel your order for you. If your order is in process and has not been sent yet, there will be no charge. But if your order has been sent, you cannot cancel the order, because for us, intercepting express delivery in the middle will be very troublesome, and we will also bear the loss of freight.
2. Can I change my shipping address?
You can enter your shipping address when you are checking out your order. You don’t have the option to amend it if the order is already confirmed, in this case, please contact the customer service team immediately at firstname.lastname@example.org, because once your order is sent out, we will not be able to change the address, nor can we send you another package for free.
3. Items are missing from my order, what can I do?
- Split shipped: please check your order whether it has not been split shipped, please contact our customer service.
- Parcel damaged: the package seems modified or damaged and items may have fallen out, and there is still something missing if you have checked, take photos of what has arrived and tell us what is missing via email.
- On rare occasions, an item or part of the accessories may be missed during packaging, please take photos of what you received and tell us the missing parts by email.
Note: our customer service email address is email@example.com, please including your order number along with the problems you meet in the email so that we can help you better and faster.
4. Received incorrect item, what should I do?
Please take photos and send an email to firstname.lastname@example.org (don’t forget to tell us the order number), once our customer service confirms that an item is incorrect, we will refund you or send another item (if applicable and available). FIT KING will determine whether you need to return the wrong product and will compensate for a return shipping fee after receiving the product.
1. How do I use a Coupon Code?
Lucky you! To use your coupon code, add all of your glam goodies to your shopping cart and begin the checkout process. There will be a box to enter your code, then just click ”Apply”. Please note that only one promotion code can be entered for a given order from FIT KING. Coupon codes cannot be used on orders already placed.
2. What if the coupon code is invalid?
- Wrong item: some codes are tied to a specific product, you cannot use it if you purchase another item.
- Code expired: If a coupon code is indicated for a specific time period, you will not able to use it at other times.
- Only one code can be used by a single customer on a single order at a time.
1. What payment methods do you accept?
We accept credit cards as well as PayPal.
1. Where can I download the manual?
The user manual for each item is included in the package, if you want to have the pdf edition of it, please contact FIT KING customer team at email@example.com.